Aiwei Video Compressor Support
Effective Date: September 10, 2026
Thank you for using Aiwei Video Compressor. If you encounter an issue or want to share suggestions, please contact us through the email address below.
1. Contact
Developer: Sichuan Aiwei Space Engineering Survey and Design Co., Ltd.
Email: 1055487150@qq.com
Suggested email subject:
Aiwei Video Compressor Feedback - Short issue summary
2. App Features
Aiwei Video Compressor is a local video compression tool. The first version mainly provides:
- Choosing videos from the system media library.
- Setting compression mode and compression ratio.
- Compressing videos locally on the device.
- Previewing video results.
- Saving compressed videos to the system media library.
- Sharing videos through the system share sheet.
- Sending issue feedback through email or system sharing.
Local tools do not require a chat account, upload user videos, or provide cloud video compression.
3. Frequently Asked Questions
Why does the app need video permission?
Video read access is used to choose videos for compression. Media library write access is used to save compressed videos to the system media library. You can manage these permissions in iOS or Android system settings.
Will my videos be uploaded?
No. Video compression, preview, and saving are performed locally on your device by default. Selected actual video files are not uploaded.
Why can some videos not be compressed?
Videos can differ by format, codec, resolution, HDR status, file integrity, and system compatibility. If a video cannot be compressed, try another video or send us the issue screenshot, video format, and system version by email.
Why does quality change after compression?
Video compression trades file size for image quality. Higher compression usually creates smaller files, but may reduce quality more noticeably. Choose the compression mode based on your use case.
What should I do if saving fails?
Please make sure the app has permission to save to the system media library and check that your device has enough storage. If the issue continues, restart the app or device and try again.
What should I do if sharing fails?
Sharing is handled by the system share sheet and the third-party app you choose. If sharing fails, make sure the target app is available, or save the video first and then share it from the media library.
4. Helpful Details for Feedback
To help us locate the issue faster, you may include:
- Device model.
- iOS or Android system version.
- App version.
- Steps that led to the issue.
- Screenshots or error messages.
- Approximate video format, duration, and file size.
Please do not send private, sensitive, or real video files that you do not want Sichuan Aiwei Space Engineering Survey and Design Co., Ltd. to access.
5. Privacy and Agreements
You can view the User Agreement and Privacy Policy inside the app. Public web versions are also available at the links below:
6. Response Time
We will try to review and reply to support emails promptly. Response times may vary depending on email delivery, holidays, and issue complexity. Thank you for your understanding.